Refund policy

All sales at VG Perfumería are final. We do not accept returns, exchanges, or refunds once the product has been delivered to or received by the customer, except when the product arrives damaged, is incorrect, or when applicable law requires otherwise.

 

5 ml and 10 ml decants are not eligible for return or exchange, due to hygiene, handling, and product safety reasons.

 

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery, including photos of the product, packaging, and shipping label. We will evaluate the case and, if applicable, offer a replacement or an equivalent solution. Exchanges are only valid if the product has not been opened or used. Once you confirm the return shipment, we will process and ship the correct product. You have 5 days from delivery to report any error.